Frequently Asked Questions

No. Nearly all fonts contain characters such as S, O, C that have curves meaning they cannot balance and stand on their own. We recommend using glue or tape to ensure letters stand as well as ordering a thickness of greater than 1 inch if this the look you're going for.

Our indoor letters are made from PLA which is a plastic like material that is actually made from corn starch and as such is biodegradable in a commercial compost facility which are found in many cities.

Our outdoor letters are made from premium grade PETG plastic which is UV, heat and moisture resistant.

Both types of letters come in a wide variety of colors and finishes including metallic colors like gold and silver.

There are a large number of ways to mount our letters and which you choose really depends on the size / shape / color of the letters, the surface you're mounting to, how much you care about damage to that surface and how secure you need the mount to be.

Generally we prefer two sided tapes due to how easy they are to use. 3M Command Strips are great for painted drywall and won't damage the surface. 

Gorilla Tape or Gorilla Tape heavy are our other preferred tapes which supply nail-like strength without holes in things and can attach to pretty much everything including brick and stone. Gorilla Tape (and other 2 sided tapes) are designed for a more permanent hold and can leave residue or damage the mounting surface.

Tapes generally work best for thick, larger letters.

Glues can also work, particularly if the letters are small or thin. We recommend Gorilla Glue Gel as our preferred glue. A hot melt glue gun can also work as well. With glues they do require masking tape to hold the letters in place to avoid slipping.

For outdoor letters or super-secure indoor mounting we suggest polyurethane glues or caulking. Epoxy also works fine though is a little more tricky to use.

Finishing nails can also work and are pretty small while providing a very solid mount and are easy to put up. On black or gray letters you can barely notice them. Less so on lighter colors. 

Lastly we do offer screw holes for an additional charge if you're looking to really tightly mount or going for a more industrial look. We can do stud mounts as well to set them out from the wall if this is desired.

Yes! Our outdoor letters can be used either indoors or outdoors. Our indoor letters can only be used indoors as the material they are made from can deform under high heat.

Our indoor letters cannot be used outside. They are made from an eco-friendly corn based plastic that lasts forever indoors but is not designed to be UV or temperature resistant.

Our letters are available at heights of between 1 inch and 14 inches and we sell them in half inch increments (ie. 1in, 1.5in, 2in, 2.5in etc..).

Our letters are available in multiple thicknesses ranging from ⅓ of an inch to 2 inches.

For our letters up to 9 inches in height the maximum width per letter is 8 inches.

For our 9.5 inch to 14 inch letters the maximum width per letter is 14 inches.

If a letter is wider we can either narrow the letter, produce the letter in multiple pieces or use a different font that is not as wide.

For letters greater than 14 inches in height the price per letter is the price of a 14 inch letter plus the price of another letter in height needed to achieve the desired height.

Ex. for one 20 inch height letter the price would be one 14in letter plus one 6in height letter.

We do not produce letters over 24 inches tall at this time.

Our letters themselves do not come with any lighting however it is possible to add lighting behind them when mounting using studs.

We also produce translucent letters that allow backlighting to pass through them as well as glow in the dark letters that are luminous in the dark.

Yes! Most logos can be accommodated.

To get started you need to send your logo, ideally in vector (.ai or .svg) format to our customer service team as well as the height or dimensions you would like it to be.

Our team will then get back to you with a mock up, dimensions and pricing.

Just about any font will work! If you need a font we recommend visiting Google Fonts or DaFont.com as they have many styles that are organized by category and also offer live previews so you can see the exact word(s) you’re looking to spell.

Our letters are priced per character and the price varies depending on the height and the thickness.

The height represents the height of the tallest letter or character in the word(s) you’re looking to spell.

Each listing contains prices for a particular thickness.

Generally, no. We do offer limited discounts on orders from existing customers placed via our website and for professional projects from trade clients. If you have such a project let us know and we can provide the appropriate pricing for your project.

We offer a wide selection of colors and finishes updated each season. Our indoor and outdoor letters come in different colors and finishes.

Our current color selection can be viewed at: https://spotind.com/colors

This page contains our full list of colors for indoor and outdoor respectively, as well as their approximate hex codes and photography showing these colors in real life.

We offer the following finishes:

Indoor regular: a smooth, semi-gloss finish that reflects a small amount of light.

Indoor matte: a finely textured matte surface that reflects very little light.

Outdoor regular: a textured surface that reflects some light and has a slight sparkle to it.

Outdoor matte: a finely textured matte surface that reflects very little light.

To view pictures of what our finishes and colors look like visit our colors page!

No. We can however special order colors from a wide variety of vendors which means there are hundreds of additional colors available!

Special order colors add approximately 10-15% more to your order total depending on the cost of the color(s) you would like.

Many of these colors are available with strong guarantees as to the precise color, expressed in a Pantone color code. Hex code approximations are also available from many vendors though these are not 100% true to life.

Our letters can also be painted which provides a wide selection of additional possible colors.

Yes! This is a great way to get your letters in an even larger variety of colors!

Our indoor letters can be painted with acrylic paint and common spray paint.

Our outdoor letters can be painted with spray paint suitable for outdoor use (such as Rust-Oleum)

Note we don’t offer this as a service at this time but it is a relatively easy project for customers to undertake.

Our sign letters are easily cleaned using dish soap (we recommend Dawn) and warm water.

Rinse them first to remove any debris that may scratch, then gentle clean with a cloth soaked in soapy water. Rinse thoroughly afterwards.

Do not use chemical cleaners or hot water to clean. These methods will permanently damage your letters.

No. We currently do not make metal letters however we do offer a range of colors that resemble certain metals such as Gold, Silver or Copper.

No. We do however provide instructions for mounting our stud mount letters. For correct spacing we suggest using the font you selected and printing characters to see the spacing set by the font designer. All font spacing is unique to a given font.

We recommend using FontSpring and FontSquirrel both to get a wide range of fonts that are similar to the one you're looking for. We can also provide font suggestions if you’re stuck for ideas!

Our letters are solid in appearance but are designed using a lightweight construction method making them mostly hollow on the inside.

This lightweight construction makes them easy to mount but doesn't allow for drilling or screwing unless you order letters with pre-made holes.

For letters that don't come with studs or standoffs we suggest the following:

There are a large number of ways to mount our letters and which you choose really depends on the size / shape / color of the letters, the surface you're mounting to, how much you care about damage to that surface and how secure you need the mount to be.

Generally we prefer two sided tapes due to how easy they are to use. 3m Command Strips are great for painted drywall and won't damage the surface. Gorilla Tape or Gorilla Tape heavy are our other preferred tapes which supply nail-like strength without holes in things and can attach to pretty much everything including brick and stone. These last two though will leave residue or strip paint off drywall.

Tapes generally work best for thick, larger letters.

Glues can also work, particularly if the letters are small or thin. We recommend Gorilla Glue Gel as our preferred glue. A hot melt glue gun can also work as well. With glues they do require masking tape to hold the letters in place to avoid slipping.

For ensuring the letters are level we suggest using a level and painters tape.

For spacing we suggest just doing this visually based on your spacing needs.

For Stud Mount or Standoff mounted sign letters we include detailed instructions with your purchase though we suggest professional installation as these types are difficult to install.

No. Sign letters are a customized product built to your specifications in terms of wording, font, size, color, thickness and material. As such they are not resellable and therefore we do not offer returns or exchanges. Full details of this policy are available here.

To avoid any surprises there are a few things we suggest:

• Requesting a mockup with sizing. We're happy to provide this if you let us know the font and spacing requirements. This will ensure your letters fit your space
  
  
• Review photography of our colors and finishes. You can find this at spotind.com/colors
  
  
• Review our Frequently Asked Questions which have lots of detailed answers to questions we commonly see. You can find this at spotind.com/faq
  
  
• Purchase a single letter in the color and finish you would like. This will allow you to test the exact material and finish in your space and lighting to ensure it meets the needs of your project

Screws or stud mounts are usually considered the strongest way to mount sign letters but super strong two sided tapes and glues perform similarly and are easier to install than studs without holes in the front of the letters like screws.

3M VHB (very high bond) is a permanent tape used instead of fasteners in the automotive and aerospace industries and designed for plastic surfaces. To pull something attached with this tape down you would need to damage the mounting surface or the letter - it does not come off easily and require 30-40 pounds of force.

Another option is polyurethane adhesive. This is a little more work to install but produces an even stronger hold. Again intended to fully permanent it would require significant damage to the mounting surface or letter to remove it. You're into 70-100 pounds of force which is fairly hard to apply. The strongest in that category is Loctite PL Premium Fast Grab.

Curious to learn more? These articles outline the history and holding power of these two adhesives:

Some great shots showing how even a small patch of Polyurethane adhesive holds 100+ pounds of force

Some history of Very High Bond tape and how it was designed to replace screws and nails even in safety critical industries like automotive and aerospace end even comes in multiple colors.

Our stud mount letters can be mounted up to 1 inch off the wall and as low as flush with the wall for enhanced security. Each stud is 2 inches long, allowing for a 1/2 inch to be inserted into the letter and wall respectively. Studs up to 3 inches in length, allowing for 2 inches off the wall, can be special ordered for an additional charge.

Yes. If your order has not yet shipped we can add these for you. You can contact customer service via web chat or email and we can send you an invoice for the price difference

No.

If the letter has been chipped and you're seeing both color and pieces of material missing there is nothing we are aware of that can fill in the chip. The best option is purchase a replacement letter.